Something not right with your order? No worries. Email us at hallo@bsw-bricks.nl with your name, order number and a brief description. We reply within 1 business day.
Our orders are picked by humans. Sometimes things go wrong. Let us know — we will send the missing part directly and free of charge. If it has sold out in the meantime, we refund within 5 business days.
Same — picking mistakes happen. Send us your order number with a photo of what you received. We will ship the correct part for free. If we cannot re-supply, we refund. You can keep the wrong part (or return it free if you prefer).
We appreciate if you let us know — it lets us correct our stock and avoid other customers being disappointed. In principle you can just keep the extras as a bonus. For larger mistakes we kindly ask you to return free of charge.
Sometimes our stock is off. If we can re-source the missing part in reasonable time (often 1-2 weeks), we will wait and ship once received. If not, we refund directly — and add € 2.50 extra as apology.
Email hallo@bsw-bricks.nl with your order number and a short description. A photo really helps for wrong-part issues. Reply within 1 business day.